Case Study
Kemmler Baustoffe is one of the leading building materials dealers in Baden-Württemberg and focuses on excellence in logistics and warehousing. Through Kemmler Baustoff Logistik GmbH, at approximately 35 locations and with its own fleet of about 120 trucks – including cranes with a reach of up to 50 meters, truck-mounted forklifts, and lifting platforms – customers and construction sites are supplied daily.
Approximately 600 deliveries are made directly to customers daily; internal orders placed by 2:30 PM are recorded, and thanks to overnight processing, pickup is possible from 7:00 AM.
In dispatch, Kemmler works with opheo (including Tour Gantt, Mobile App, Management Insights); cost-based cost distribution and billing are handled in LP2. Through interfaces to telematics, ERP, and WMS, tour planning, loading, execution, and billing are seamlessly connected.
Background & Objectives
Kemmler’s construction site logistics is a high-frequency business with many unknowns: unloading points change, time windows vary, traffic, weather, or short-term changes on the construction site cause delays. In this environment, dispatch, warehouse, and drivers must react flexibly daily while delivering reliably. The objectives are accordingly clear: maximum adherence to deadlines, because for Kemmler, the customer always comes first. As well as transparency towards customers – ideally with proactive information in case of deviations – high loading and utilization rates of the fleet, and precise, fast internal cost distribution, which accurately reflects logistics costs based on their cause and significantly accelerates month-end closing.
Solution Overview
Dispatch uses opheo as a central control system – with the Tour Gantt for real-time overview, the Mobile App for drivers, and synchronized, experimentally deployed arrival monitors in the warehouses, as well as Management Insights for KPI control. LP2 handles the cost-based monthly billing: logistics costs are automatically distributed down to item level and then transferred to accounting. Both systems are seamlessly linked, from dispatch and digital tour loading in the warehouse to execution, feedback/KPIs, and final billing. This creates a continuous data flow without media breaks.
opheo in Action – Key Components
In daily operations, opheo provides the necessary overview and speed: The Tour Gantt visualizes punctuality and critical tours in real time; deviations are detected early, dispatch can immediately counteract, and the customer is informed in a timely manner. In case of delays, the system proactively informs – for example, via the familiar red exclamation mark – thus creating transparency and acceptance on the customer side.
The Mobile App with integrated navigation bundles driver management into one solution: arrivals, delivery confirmations, and status feedback are digital instead of relying on isolated solutions. For control, Management Insights provides KPIs at the touch of a button – from punctuality to loading and throughput times in the warehouse, and utilization – making decisions fact-based and comparable.
LP2 in Action – Billing & Transparency
Once a month, all completed tours from opheo are transferred to LP2. Based on this, the billing algorithm distributes logistics costs on a cost-causation basis down to item level and differentiated by department. After automatic plausibility checks, the result is available in approximately one hour and is seamlessly transferred to accounting.
Integration & Data Flow
Through connected ERP and WMS systems, the process runs entirely digitally: After tour planning in opheo, tour loading takes place in the warehouse. During execution, telematics data and status feedback automatically flow back to opheo, updating planning and monitoring in real time. Billing-relevant data is transferred to LP2 and subsequently to accounting. This creates a closed loop from order to loading and delivery to cost distribution – with a unified database without media breaks.
Results & KPIs
In service, reliability towards its customers is paramount for Kemmler. Almost all deliveries are within the time window or are proactively announced in case of deviations – a significant contribution to customer satisfaction and a strong argument in sales. Operationally, Kemmler manages along clear KPIs: punctuality, throughput and loading times in the warehouse, as well as fill rate/loading meters per truck; empty kilometer controlling is being systematically expanded. In financial processes, LP2 ensures a fast, transparent monthly distribution of logistics costs down to item level – with significantly fewer manual steps.
Outlook
Kemmler consistently continues to drive digitalization. As a next step, the opheo Optimizer with loading meter reference will be introduced: Based on historical orders (“loading meter matching”), loading and tours are to be significantly improved further. In parallel, Kemmler is expanding functions related to collective orders, notifications, and tracking to achieve true end-to-end transparency from order to Proof of Delivery (POD). Service providers and telematics solutions are to be integrated even better via open interfaces. Regarding ESG/CO₂ reporting, Kemmler currently still relies on a third-party solution; in the long term, integration into opheo is desired – also because initial projects already require CO₂-neutral deliveries.
FAQ
How Does the Solution Ensure Traceability (Track & Trace)?
Via our TMS, end-to-end tracking with batch/serial numbers, UDI for medical devices, scan points in real time and a complete audit trail can be tracked down to shipment, package and article level.
Are the Solutions Suitable for Pharma, MedTech, Blood and Sample Logistics?
Yes. Workflows for sensitive goods (e.g. blood products, diagnostic samples) including temperature zones, time windows, priorities, QA approvals and special documents can be planned as a tour in opheo or tracked during transport via service provider in our TMS LP2.
How Do We Integrate ERP/WMS?
Via standardized APIs/EDI; master data, orders, measured values and documents flow bidirectionally. Sensors and telematics can be connected, ETAs and status visible in portals.
What Functions are Available for Clinic, Pharmacy and Homecare Delivery?
Fine planning according to time windows/ramps, city logistics restrictions, contactless POD, returns and homecare routes with patient-related time windows.
Does the Software Support Audit Trail and Electronic Signatures?
Yes. Tamper-proof audit trail, role-based approvals and electronic signatures.
How Does Freight Audit/Invoice Matching Work in Regulated Environments?
Automatic reconciliation of tariffs/surcharges, plausibility checks per service level, clean account assignment/cost centers and audit-proof approvals.
Which KPIs are Crucial for Healthcare?
OTIF, compliance rate, excursion rate, ETA accuracy, damage rate, cost-to-serve, CO₂/shipment as well as throughput and ramp times.
How Do the Solutions Support Recalls and Returns?
Targeted tracing of affected batches, blocking/stop functions, prioritized collection, documented destruction/return and regulatorily compliant documentation – Everything can be mapped in our solutions.
How are Data Protection (GDPR), IT Security and Client Separation Implemented?
Encryption in transit/at rest, roles & rights, client separation, deletion/retention rules, logging and regular pen tests.
Is there Live Transparency for Purchasing, QA and Recipients?
Yes. Dashboards/portals with shipment status, ETA, POD, alarms and KPI reports; fewer queries, faster decisions, both in dispatch and in carrier management.
What Does GDP-compliant Transport Logistics Mean in the Healthcare Sector?
GDP-compliant means: qualified processes, complete documentation, trained employees, validated IT and controlled transports for safe drug and MedTech deliveries.